A tax expert in Spanish, when you need one

Talk or chat with an expert, in Spanish

Inside your return, open Get Help and choose to talk to or chat with a tax expert. To talk, we call you on your US phone number. To chat, you write to the tax expert working on your return and read their replies there.

Our expert team includes Spanish speakers, so you can ask your question in Spanish.

What it costs, and what doesn't

• Expert help is an optional paid service. Its price is shown in Get Help before you call or write.
• It is charged once per return, the first time an expert picks up, and from then on it covers both phone and chat on that return.
• A call nobody answers, and a message you leave when nobody is available, cost nothing.
• It appears as its own line at checkout, before you pay.

What an expert session is for

Expert help is for questions about the return you are preparing here: a specific form, figure or screen in the software. For example, which box of your 1099 goes where, whether a person counts as your dependent on your return, or what a question in the interview is asking. It is not a general tax-advice line for hypothetical or unrelated questions.

What the expert does, and what you do

You stay in charge of your return. You enter your information, you decide what to file, and you sign and file it yourself. The expert answers your questions while you do. The expert does not prepare or file your return for you.

A free review before you file

Separately from expert help, you can ask for a free review at checkout once you have paid and signed. It is an automated review of your whole return that takes about 45 minutes. It corrects only errors your own entries prove, lists every change, suggests anything else for you to check, and tells you what it needs from you. We email you when it is done.

Before you call or write

• Open your return to the screen or form your question is about.
• Have the tax form in front of you, such as your W-2 or 1099.
• Write your question down in a sentence or two, so the expert can answer it directly.

What is an Enrolled Agent?

An Enrolled Agent is a tax practitioner enrolled by the IRS to represent taxpayers before it. According to the IRS, the status is earned by passing a comprehensive IRS exam on federal taxes, or through qualifying experience as an IRS employee, and Enrolled Agents must complete continuing education to keep it.

When it helps to ask

• You're filing with an ITIN, or someone on your return has one.
• You have self-employment or gig income on a 1099 and aren't sure what to enter.
• You owe the IRS and want to understand a monthly payment plan (Form 9465) before you request one. The IRS decides whether to approve it, and IRS fees and interest may apply.
• You aren't sure who you can claim as a dependent.

Free customer support, also in Spanish

For your account, billing, uploads or signing in, customer support by phone or chat is free and offered in Spanish. Support staff are not tax experts, so tax questions go to the expert options.

Questions